What is Exceptional Digital Experience?
A piece of it for certain is Search - The business sponsor at Staples Stores based their new Employee Intranet Website “The Hub” or NGP next generation portal as it was called during the build on drastically improved search and ability to find key items quickly. The feedback from users was excellent and Staples won the 2012 Nielsen Norman Group Intranet of the year award for the site.
Managers and Employees in each Staples store were provided a place for peer to peer social business collaboration and to find: business processes, specific department micro sites, reports, HR Functions, Payroll, and everything an employee needs is provided on The Hub including of course, excellent search.
IBM Platforms include: IBM WebSphere Portal, IBM Web Content Manager WCM, IBM Connections, IBM Sametime, IBM OmniFind Watson Content Analytics Search, TDI Tivoli Directory Integrator, Ephox Edit Live and Ephox Web Radar Web Content Analytics and Reporting.
Services Included: Infrastructure Setup, Custom Development, Portal and WCM Configuration, Security Model Design, CoExistence Strategy technically for Plumtree Portal Migration, Performance Optimization, Architecture Design, Single Sign On, UI Portal Custom Theme and Skin Development per Tandem Seven design, Archiving Strategy, Content Taxonomy, Custom IBM WCM Workflows.